Return must be requested within two weeks of the original ship date/purchase date.
Returns will be available on an Al + Gray Gift Card. Gift cards will expire after 6 months.
Online Shipping Returns
Flat rate return cost of $10 for any number of items will be deducted from store credit OR the customer can ship back the package at their own request. Upon return receipt & inspection, we will refund for the full amount of the product if shipped back at the customer’s expense.
Send returns to:
Al + Gray
230 N Main Street
Beebe, AR 72012
Processing returns can take up to 5-8 business days once we have received your package.
Returning sale items: All sale items, including those purchased using a sale code, are FINAL sale! We will not be refunding or issuing a store credit if you purchase one of our sale items. Since these are final sale, please do not ship them back to us. We will not issue any refund for any final sale items!
ITEMS THAT WILL BE ACCEPTED FOR RETURN:
- Items that have not been worn or washed
- Items with the Al + Gray return tag ATTACHED to the item in its original form
- Items without deodorant/makeup stains
- Items not purchased during a sale
- Items that do not smell of perfume
Defective OR Damaged Items
Please inspect your items upon receipt. If you received defective items, please contact us within two weeks so that we can correct the issue.
We will offer store credit to replace the item with an Al + Gray Gift card. Gift cards will expire after 6 months.
All questions & concerns should be directed to us via email at email@example.com.